Wounded Veteran

Overview

After they hang up their uniform, our nation’s heroes have a desire to continue serving their country and fellow citizens. Allowing them to remain trapped in a broken health care system, waiting for months or driving hundreds of miles for care, keeps them from helping make America a better place.

Help us #CompleteTheMission to ensure veterans can keep access to essential care.

Stethoscope and dog tags

The Issue

Veterans are being denied the care they earned through their service to our country.

The VA MISSION Act, signed into law in 2018, allows more veterans access to care from community providers. But unfortunately, the VA has put up road blocks every step of the way.

The VA consistently manipulates wait times for appointments to make them appear shorter. The department also misguides veterans about their options. This serves to keep veterans in the backlogged, bureaucratic VA system—even when veterans do know to ask schedulers and providers for community care, they are often given the runaround, persuaded against using that option, or denied altogether, despite what the law requires.

Veterans should have the freedom to make their own choices when it comes to health care providers based on what is best for their unique needs as the VA MISSION Act intended.

Stressed Soldier

The Stories

Veterans are promised care after serving this country in uniform. But too often, the Department of Veterans Affairs, who is tasked with delivering that care, fails.

While some veterans like the care they receive at the VA, many others experience long wait times, randomly canceled appointments, mismanaged medical records, misdiagnosed injuries, denial of necessary care, and a host of other failures.

We’re shining a light on the failures at the VA so that all Americans can call on the VA to do better.

Related Stories

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The Solutions

Veterans Wait times and appointment backlogs will only grow unless the VA implements the VA MISSION Act as it was intended, allowing veterans the option to receive care through community providers. In addition to ensuring adequate network capacity to meet the needs of the veteran population, Congress should also keep a close eye on VA and community care wait times to make sure they are being calculated correctly, appointments are being completed, and veterans can get the care they need in a timely manner.

Some Members of Congress are doing their part to #completetheMISSION by introducing reforms that would build on the success of the VA MISSION Act while strengthening veterans’ ability to access care when and where they need it.

  • The Veterans ACCESS Act would write into the law the standards by which veterans can access community care. Codifying these standards ensures that the VA follows the law as intended or is held accountable when it doesn’t follow the law. The bill also prioritizes addressing veteran mental health — creating a standardized process to refer veterans for priority and routine in-patient mental health care at the VA or in the community. It also mandates the VA to develop online self-scheduling portals that veterans can use and launch a three-year pilot program that offers veterans full choice at outpatient mental health and substance abuse providers without prior VA referrals. Support the Complete the Mission Act
  • The Veterans Health Care Freedom Act would allow veterans to schedule their own community care appointments rather than go through a VA scheduler. It would also create a pilot program for veterans to access community care when and where they want it. That pilot program would eventually expand to all veterans who use the VA for their medical care.
  • These measures, in addition to more reforms at the VA – including a full audit of VA resources and programs – put veterans at the center of their own health care and would begin to provide the freedom and choices veterans deserve.

    But your elected leaders in Washington need to hear from you!

    Doctor Talking to Soldier

    Make Your Voice Heard

    Tell your lawmakers to support the Veterans ACCESS Act and the Veterans Health Care Freedom Act to ensure veterans’ area empowered with their own choice when it comes to their health care.

    Tell us your story

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